Add-on · New Patient Pipeline

Every enquiry followed up.
Every lapsed patient reactivated.

Your GBP and reviews bring the traffic in. This makes sure nothing that traffic produces gets lost at the front desk — automated follow-up, referral outreach, and reactivation, running quietly in the background of your existing plan.

Add-on to any CAH plan  ·  No setup fee  ·  Live within 10 days
~30%
of enquiries never get a second follow-up
Reception is busy with patients in the chair — a web form or missed call from three days ago quietly falls off the list.
12–18mo
average gap before a lapsed patient is ever recontacted
Most practices have no system for reaching patients who haven't rebooked — just a database that gets older.
£0
spent maintaining referral relationships
GPs, orthodontists and other specialists nearby who could be sending you patients usually aren't — because nobody's kept the relationship warm.
What's included

Three systems, one add-on

Built on the same infrastructure already running your review automation and GBP management — no new dashboard, no new login for your team.

01
Lead Follow-Up
Every web enquiry and missed call that doesn't convert to a booking gets an automated, personalised nurture sequence instead of going cold.
  • Instant SMS + email on new enquiry
  • 10-touch sequence over 30 days
  • Automatic handoff to reception when a reply comes in
  • Weekly report of leads still in sequence
02
Referral Outreach
Ongoing, low-effort touches to nearby GPs, physios and specialists to keep your practice front-of-mind for their referrals.
  • Curated list of NW1/NW3/NW5 referral partners
  • Quarterly personalised outreach touches
  • Referral tracking so you know what's working
  • No cold calling — email + LinkedIn only
03
Reactivation Campaigns
Patients who haven't booked in 12+ months get a structured win-back sequence instead of sitting untouched in your PMS.
  • Automatic segmentation by last-visit date
  • SMS + email win-back sequence
  • Seasonal campaigns (check-up, hygiene, whitening)
  • Monthly reactivation count reported
Pricing

Stacks on top of what you already have

Add-on

New Patient Pipeline

Runs alongside your existing Camden Acquisition Hub plan. Uses the same enquiry data and PMS access already in place for GBP and review management — nothing new for your team to set up.

  • All three components included — follow-up, referral, reactivation
  • UK GDPR compliant messaging
  • Monthly performance report alongside your GBP report
  • Cancel with 30 days' notice
Existing CAH clients
£347
 / month
Add-on rate — bundled with any current plan
Standalone
£497
 / month
Without an existing CAH plan
Book a free audit →
Need live inbound too?

This handles follow-up on leads and patients after the fact. If you want enquiries answered in real time, 24/7, that's the job of the AI Treatment Coordinator.

See AI Treatment Coordinator →
Where this fits

GBP brings them in. This keeps them.

Need Covered by
Show up in Google Maps & search GBP Management (existing plan)
Build review volume & star rating Review Automation (existing plan)
Follow up enquiries that don't book ✓ New Patient Pipeline
Keep referral partners warm ✓ New Patient Pipeline
Win back lapsed patients ✓ New Patient Pipeline
Convert traffic already being generated ✓ New Patient Pipeline

Stop the leaks
below the top of the funnel

Book a free 30-minute audit. We'll show you how many enquiries and lapsed patients are sitting untouched right now — no cost, no commitment.

Book your free audit → View all plans